Tag Archives: Customer Support

How to deal with suspended account in Twitter

We know Twitter for its speed and communication efficiency. As for their Customer Support — it is simply slow and deaf, one of the worst customer support I’ve ever seen. Well, maybe I should not generalize my experience. Look what happened.

On December 13th 2011 my Twitter account @expertvista was suspended without explanation and any notification. I read again the rules but I had no clue what my violation could be. The help page was particularly useless (see the screenshot below):

twitter account suspended

I used the online form with stupid “with love” built-in ending to report my issue. In few minutes I got an automated email from Twitter Support [mailto:notifications-support@twitter.zendesk.com] asking to reply (!) “to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behavior.” That request to reply was unusual, and easy to miss.

So I replied. Nothing happened. I sent another request on December 20th. No answer.

Only on December 22nd I received an email from someone with a dog’s name “gobeee“, saying that I’m fine now. Eight days for Twitter customer support to fix an issue.

So if you want to quickly deal with your suspended account in Twitter, I really don’t know what to suggest. It looks like Twitter handles manually the customer tickets. I think it is OK, but that should not be that slow (8 days!) for a company providing instant services.

JOEJOE.ORG Forums banned

fashists from joejoe.orgI was banned yesterday at joejoe.org forum and my post about antivirus drive-by test was deleted. There was no explanation given. To add to this administrative email of webmaster@joejoe.org does not exist. I wrote to a moderator under name Lee cr1t1cal@joejoe.org, but received no answer. I probably broke some rules, but to me it is a lame and lousy approach to treat users that way in the declining forum like joejoe. And, come on, those people seriously discuss Longhorn 4074 update.

Update [10.2014]: As I predicted some years ago, joejoe.org site was dumped. No regret though.